Refund policy

We want you to love your gear as much as we do. If something’s not quite right, we’ve got you covered with a straightforward return process. Below, we outline everything you need to know to return your order, in line with EU consumer rights and our commitment to keeping things real.

Your Right to Return

Under EU consumer protection laws (Directive 2011/83/EU), you have 14 calendar days from the day you receive your order to exercise your right of withdrawal (no questions asked). This applies to all purchases made through our website. If the 14th day falls on a non-working day, the deadline extends to the next business day.

How to Start a Return

To kick off the return process, reach out to our crew at strkstreetwear@gmail.com. Make sure to include:

  • Your order number (check your confirmation email).

  • A clear statement that you want to return the item(s). No need to explain why, but if you want to share feedback, we’re all ears!

We’ll reply within 2-3 business days with a return authorization and detailed instructions on where and how to send your items. Please don’t send anything back without contacting us first, as it may delay the process.

Condition of Returned Items

To qualify for a refund, the items must be returned in perfect condition, just like when they landed at your door. This means:

  • No signs of wear, stains, or damage.

  • All original tags, labels, and accessories (like packaging, dust bags, or extras) must be included.

  • The item should be in its original packaging to ensure it arrives safely.

Return Shipping Costs

You’ll cover the cost of return shipping, unless:

  • The item has a manufacturing defect (e.g., a stitching issue or material flaw).

  • We made a mistake, like sending the wrong size, color, or item.

In these cases, we’ll provide a prepaid return label or reimburse your shipping costs, just let us know when you contact us. For all other returns, we recommend using a tracked shipping service to ensure your package reaches us safely. Keep the tracking number handy in case we need to check on it.

Refund Process and Timeline

Once we receive your return at our facility, our team will inspect the item(s) to confirm they meet the conditions above. Here’s what happens next:

  • We’ll process your refund within a maximum of 14 calendar days from the date we receive the returned items.

  • The refund will be issued using the same payment method you used for the purchase (e.g., credit card, PayPal).

  • You’ll get the full purchase amount back, including the original shipping costs (if applicable, e.g., for standard delivery). However, if you chose a premium shipping option (like express), we’ll only refund the equivalent of our standard shipping rate.

  • You’ll receive an email confirmation once the refund is processed. Depending on your bank or payment provider, it may take an additional 3-5 business days for the funds to appear in your account.

Exceptions to the Return Policy

Some items are non-returnable under EU law, including:

  • Items that have been used, damaged, or altered beyond what’s needed to try them on.

  • Products without their original tags, packaging, or accessories.

If you’re unsure whether your item qualifies, drop us a line at strkstreetwear@gmail.com, and we’ll sort it out.

Defective or Incorrect Items

If your STRK gear arrives with a manufacturing defect or we sent the wrong item, we’ve got your back. Contact us within 14 days of receiving the order, and we’ll arrange a return with no cost to you. Depending on availability, we can either replace the item or issue a full refund. If the issue is a defect, you’re also covered, so reach out if something’s off even after the initial 14 days.

How to Track Your Return

Once you send the item back, you can track it using the tracking number provided by your chosen courier. When we receive and process your return, we’ll send you an email to confirm it’s arrived and that the refund is on its way. If you don’t hear from us within a reasonable time (e.g., 7-10 business days after shipping), ping us at strkstreetwear@gmail.com with your tracking details.

Questions or Need Help?

We’re here to make this as smooth as possible. If you’ve got any questions about returns, refunds, or anything else, hit us up at strkstreetwear@gmail.com. Our crew will get back to you faster than a drop sells out!

STRK is all about keeping it real, so we’re committed to ensuring you’re stoked with your purchase (or your money back).